Service Coordinator-  NEW!!!

We are seeking a Service Coordinator responsible for the effective management of new service orders; in addition to internal and external customer’s requests for price quotes, work orders, order changes, adjustments, cancellations, order tracking, and returns.  Excellent project management skills, strong attention to detail, and analytical ability is a must; must be flexible, self-starter, ability to prioritize and juggle multiple competing tasks and demands; ability to interact and communicate with individuals at all levels of organization; able to work both independently and as a team member in a diverse workforce.  Must be detailed oriented and have excellent follow up skills. Must have previous customer service experience and the energy and desire to work in a dynamic, fast-paced environment. Excellent verbal and written communication skills. Ability to effectively present information and respond to questions from groups of managers, clients, and customers is a must.

Job Requirements

• Answer and return all calls promptly and professionally; ensure all faxes, voicemails, and emails are responded to daily.

• Create work orders for new service requests.

• Confirm POs, credit, and billing information prior to dispatching.

• Process all requests for price quotes, work orders, order changes, adjustments, cancellations, and order tracking.

• Determine lead-time to produce all elements in a given job and confirming order completeness.

• Accurate data entry of quotes, orders, distribution lists, shipping lists & billing lists; verifies pertinent data.

• Regularly update service schedule to reflect job status and distributes to all interested parties on a regular basis.

• Collects and inputs technician timecards daily.

• Coordinate and communicate due dates and job status with technicians, customers and management on a regular basis.

• Issue credits as directed by supervisor.

• Keep current all price sheets, quotations, service schedule.

• Communicate customer concerns and requirements to management.

• Ensure correct codes are used to retrieve customer information, stock, and order status.

• Reliable attendance is a must.
• Assist in the training of new customer service staff.

• Assist in develop training documents and desktop procedures.

• Maintain a professional demeanor in a high pace environment.

• Strong follow-up skills and a demonstrated ability to work independently.

• Act as back up for Receptionist.

• Other projects and duties as assigned.

Experience & Education

• Minimum of 3 years experience in customer service and managing multiple projects.

• High School diploma or equivalent.

• College course work preferred.

• Superervisory work experience preferred.

• Bilingual in English/Spanish a plus.

To apply for this position, please email resume to Rebecca Hernandez to rhernandez@osterbauer.com.

Field Service Technician :

We are currently looking for a full-time field technician. This position reports to the Service Manager, whom under direct supervision, will perform maintenance tasks as well as troubleshoot and repair equipment in the field in a safe and professional manner.

Responsibilities Include :

• Perform maintenance duties, e.g. replacing filters and oil, checking equipment for leaks or problems, cleaning up after each call, documenting work completed and reporting to the customer.
• Troubleshoot and repair equipment- in the shop or out in the field.
• Provide assistance to other technicians when needed.
• Assist with pick-up and delivery of orders, either to and from vendors or customers.
• Various other duties.

Qualified candidates must possess the following :

• Have related maintenance experience.
• Basic mechanical aptitude.
• Good verbal and written skills.
• Working knowledge of tools.
• Electrical knowledge.
• Valid CA drivers license.
• Demonstrate a team-work attitude and possess good customer service skills.

If you have the experience and would like to be part of a great team, email your resume to Edward Navarro at enavarro@osterbauer.com.

Field Sales Engineer :